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24 Hour Fitness

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30 complaints

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24 Hour Fitness social reviews and reports. Join community by posting your own comments or complaints.

24 Hour Fitness Worldwide is the largest privately owned and operated fitness center chain in the world. The company began as a one-club operation in 1983 by Mark S. Mastrov. At the present time, the company operates almost 400 24 hour locations all over the world.

24 Hour Fitness also offers a wide range of nutritional products. Payment may be made by the month or prepayment of the entire dues up front. Couples as well as families are eligible for discounted memberships. Online membership services give all the clients the ability to order a replacement membership card, contact the preferred club via email, as well as update personal information anytime. Please try to contact 24 Hour Fitness Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

24 Hour Fitness Complaints & Reviews

24 Hour Fitness Reviews

Anonymous
24 Hour Fitness - 32 street & Camelback Phoenix AZ

Burglaries from vehicles in parking lot with smashed windows and thefts from lockers in the locker rooms. This place is not safee. Parking lot is too dark at night and there is NO ...

#287504
Jan 09, 2012
85

Faithinaz
Outstanding suspect from theft at 24 Hour Fitness, 32 st and Camelback. Police chased but lost suspe

Outstanding suspect from theft at 24 hour fitness, 32 st and Camelback. Police chased but lost suspect after suspect fought with victim in the locker roomDecember 9, 20...

#280503
Dec 10, 2011
175

Mai Orez
24 Hour Fitness, Seattle on Yale Ave

Don't complain about the showers not having handles. Don't complain about the equipment audio link to the tv monitors not working. Don't complain about missing parts ...

#275610
Nov 17, 2011
154

Anonymous
24 Hour Fitness Sucks

When I first joined the club, I really enjoyed being there. The class instructors were top notch and it was well maintained. During the past year, I fear for my health every time I...

#273309
Nov 07, 2011
231

McCouland
24 Hour Fitness - 24-hour fitness in Fremont, Irvington is a dump!

24-hour firness in Fremont Blvd, Fremont, CA is a very huge health hazard. THere is urine in the floor. There is crotch rot daily. There is a very rude patron who comes daily to th...

#270189
Oct 24, 2011
200

Anonymous
24 Hour Fitness - 24 hours without service

I called 5 different times to have them correct my no service. I could receive calls but could not dial out. I have been waiting over 24 hours and still not able to dial out. Each ...

#268531
Oct 16, 2011
129

Brighton...
24 Hour Fitness - Keep charging for membership five months after I canceled

I am very unhappy with 24/7 fitness center in argentine mi ( cool hand fitness ) . I canceled our family membership in may 2011 and it is oct 20011 and they are still charging my c...

#267215
Oct 10, 2011
214

Anonymous
24 Hour Fitness - Unreasonable customer service

I am very very disappointed in 24 Hour Fitness and upset over your customer services. My husband and I joined the club in April 2011 and was initially happy, until we took our chil...

#265753
Oct 03, 2011
269

Anonymous
24 Hour Fitness - 24 hours fitness offered me a higher rate than others

24 Hours Fitness charged me $10 more a month than my friend within 2 days difference. They're calling it a promotion. When I called the corporate office they refused to transfe...

#261962
Sep 14, 2011
173

Jamesotu...
24 Hour Fitness - I expereinced raceism at its best in antioch gym

I was accused of being a thief by some white homeland security acting guy and the manager of the antioch facility being black here in america,I am still amazed at the ignorance and...

#260891
Sep 09, 2011
225

Anonymous
24 Hour Fitness in Concord Cal. is the worse run gym I have ever been to.

24 hour fitness in Concord Cal. is the worse run gym I have ever been to. When I complained to the manager Jeremy about the thugs with their pants hanging down, leaving the equipme...

#250041
Jul 19, 2011
216

24hourVi...
24 Hour Fitness - 24Hour Fitness are thieves..Do Not join!!!

In 2009 I became a member of 24 hour Fitness. I went through the usual routine of paying for the monthly special and await my membership card via post. But in the meantime, I was ...

#249149
Jul 15, 2011
266

24hourVi...
24 Hour Fitness - 24Hour Fitness are thieves..Do Not join!!!

In 2009 I became a member of 24 hour Fitness. I went through the usual routine of paying for the monthly special and await my membership card via post. But in the meantime, I was ...

#249145
Jul 15, 2011
301

Jake1972
24 Hour Fitness - Club Manager & Service Manager in Monterey Park 24 Hours Fitness Gym

Club Mananger - Ray and Service Manager - Mari of Monterey Park, are unprofessional with dealing client's concern and problem, they don't how to handle properly, what they ...

#246523
Jul 01, 2011
467

Ron Schwab
24 Hour Fitness - Being held hostage by horrible Customer Service

On September 6, 2007 I signed up for a Couple's Membership for my wife and I at the San Ramon club. I purchased a life time membership after an in depth discussion with Sales Asso...

#237623
May 14, 2011
468

Anonymous
24 Hour Fitness Aurora, Colorado

O.k., I did not even start my free 7 day pass, when I decided this place is terrible. Absolutely rotten Customer Service, I will NEVER sign on with this low class joint ! First o...

#232030
Apr 12, 2011
474

Anonymous
24 Hour Fitness - DONT SIGN UP!!!

Would NOT recommend this gym to ANYONE! At first I was all about this gym. They were nice, it had trainers, it was 24 hours and it was close. They said they would show me how to us...

#219509
Feb 02, 2011
595

Anonymous
24 Hour Fitness - 24 hrs fitness club suck!

For several months I left messages with my contact information to the Manager of 24 Hours Fitness Club at Bellevue after I was charged for a new Club Card that I never received plu...

#213585
Dec 28, 2010
606

Weejit
24 Hour Fitness Fingerprinting

When I signed up for a membership with 24 Hour Fitness I worked in Pasadena and lived in Reseda. I signed on for the full deal, which includes that forced package of 5 sessions wi...

#212066
Dec 17, 2010
452

Anonymous
24 Hour Fitness - Poupkeep in showers-flooded and poor lighting- no tv in lockeroom

In womens lockeroom no TV why?(use to have it) showers flooded(2) poor lighting in showers lights burned out for 6 months I'm a lifetime member and really am not happy, can be...

#205460
Nov 03, 2010
455

Mikecrow...
24 Hour Fitness - 24 Hr Fitness - Bait&Switch + Insult to injury

I was one of the "class" of victims who bought a long-term "all clubs" membership with fixed annual dues I paid faithfully. Meanwhile 24 Fitness denied me access to more and more ...

#185082
Jun 08, 2010
786

Graceland
24 Hour Fitness - 24-Hour Murphy Bait & Switch

Carefully at the Murphy, TX club. The membership manager sent out an email offering a year membership for $299. Then when you go to take him up on the offer - "corporate didn'...

#171083
Feb 12, 2010
906

ClimbSafe
24 Hour Fitness - 24 Hour Bait & Switch

Joined 24 Hour Fitness many years ago with a large payment up front for the first 3 years. This contract guaranteed a set rate of renewal for "lifetime" after completion of the f...

#170491
Feb 08, 2010
604

Anonymous
24 Hour Fitness - 24 Hr Arclight - slippery floors - Injury

If you have ever fallen near the locker rooms at this club, PLEASE contact me at alexii4@yahoo.comSlip & Fall. In order to get to the lockers, you have walk past the w...

#162352
Nov 18, 2009
646

Lola
24 Hour Fitness at Frisco, TX- worst customer service

Do not join this gym where the employees do not know anything about customer service.I don't used to have my ID for the gym and I never have any trouble with that in others gym...

#161255
Nov 06, 2009
734

Dwalljr
24 Hour Fitness - Poor Maintenance at Antelope CA

After many years of membership with 24 hour fitness I have seen that it takes long periods time to get simple items repaired. The only shower in the pool area has had a broken cont...

#161194
Nov 05, 2009
413

Anonymous
24 Hour Fitness

Dangerous [super hot water that cant be turned off]dirtyunprofessional staffThey have 'outsourced their cleaning.'..to the man on marsdo no respond ...

#158171
Sep 29, 2009
526

Alland5014
24 Hour Fitness Big A** Fan

About a year after 24 hour fitness in Allen, TX opened, they installed a large ceiling fan (blades are about 10 feet long). They have it turned to a very high velocity so that it f...

#156474
Sep 03, 2009
740

Dragon1
24 Hour Fitness - Deceptive advertizing and harrassment from gym staff

I've been a 24 hour fitness (in Hillcrest, San Diego)member for almost 6 years now. When I rejoined the gym and prepaid for 3 years in Jan 2007, I was offered a deal to receive...

#113053
Feb 13, 2008
1491

Efg123
24 Hour Fitness, get place to stand in line

I have been a member of at least 6 fitness clubs in the last 20 years. This is by far the worst. They have been unable to keep their equipment working for more than a week straight...

#110976
Jan 16, 2008
1159
Reviews 1-30 of 30

Related Information

Fitness Centers
Lack of exercise and being overweight are two of the major health risks for people of all ages. Fitness means being in good physical condition. We often think of athletes as being very fit. They tend to focus on performance-related fitness for sports. Doing more physical activity improves your fitness and health, no matter what size or shape you are. Making small changes in your daily lifestyle helps you improve your fitness. Fitness helps you feel better and have more energy for work and leisure time. You will feel more able to do things like playing with your kids, gardening, dancing, or biking. Children and teens who are fit may have more energy and better focus at school. When you stay active and fit, you burn more calories, even when you are at rest. This can help you lose weight if you need to. It also can help you to sleep better, handle stress better, and keep your mind sharp. Fitness is good for your heart, lungs, bones, and joints. And it lowers your risk for heart attack, diabetes, colon cancer, and high blood pressure.

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