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I called to cancel my membership and they said you can only do it thru a general manager. Have been calling like 7 times and the manager is either at lunch or not available. Lastly what they said is that I have to go in person. to cancel. When I asked about what time...
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#1036559
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Tried to get out of my membership after the 1 year contract expired (never told me when I tried to cancel months prior that I can pay my way out at 50% the remaining monthly dues). Nobody there would help me nor did they know when someone who could help me would be...
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2.3
#1023852
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Aggressive physically threatening behavior by staff condoned by corporate management. Portland OR. Witnessed staff making horrible racial slurs directed to paying members quietly using machines. When I complained to "management" they too began hassling me as well....
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I didn't like
  • Disgusting thugs run the place
#1021010
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24 Hour Fitness Gym Facility Review

24 Hour Fitness
#998315
3.8
Fort Worth Texas on Overton Ridge " the 24 Hour Fitness wet area is And Has Been Broke down over a month ! Steam and Worlpool " totally out of service ! Why is it taking so long to fix ? Mike Fullington At " mefullington@yahoo.com
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24 Hour Fitness Sauna Facility Review

24 Hour Fitness
#997636
2.3
Saunas never work properly at the Westheimer and Dairy Ashford location in Houston Texas
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24 Hour Fitness Sanitary Conditions Review

24 Hour Fitness
#970171
Dirty bathrooms, people hoard equipment and sit on it while doing nothing but being on their cellphones. Tha would be resolved either with a sign or more diligent involvement from management. If you bring it it to the attention of personnel or even management the response is "I know man, that's not right", but they do nothing to resolve it.
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24 Hour Fitness Membership Review

24 Hour Fitness
#957619
1.0
I joined 24 hrs a week ago, i called today 11-18-16 the rep that helped me was very rude told me i had to pay $360 to cancell. I told him I am not paying that much cause I just joined I was told I had a week to cancel. Then he told me if I payed today I only had to pay $100. This gym has the worst service.
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Monday feb 28, 2017 GLASS was found in the swimming pool 24 hour fitness at 11420 EAST FWY Jacinto city, Houston Texas 77028. The health Department was called (I called them ) and a report was written telling 24 hour fitness to drain the pool the Mgr SANDRA said three...
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Anonymous
Anonymous

I am really disappointment in 24 hour,if this is the way they treat people I will not longer do business with them......

1.0
I didn't like
  • Company does not care to address consumer complaints
#1017294
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1. The corporate office does not promote good customer service, they leave you to resolve your own issues WHEN they arrive because believe me they will. (They will tell you to WAIT 3 to 7! business days for a general manager to respond to your concerns) 2. The staff...
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4.0
I liked
  • Distaistful
I didn't like
  • Exchange refund and cancellation policy
  • Product or service quality
  • Customer service
#1009402
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Cancelled my membership at a physical location in San Marcos, CA. Since my credit card changed and I opted for online statements (and didn't look closely at them....my bad) I didn't notice that 24 Hour Fitness continued to charge my account for three years, until I...
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Anonymous
Anonymous

Forreal, they said they froze my account for college (a supposedly good one time offer) and then they still charged me.

1.0
#1006274
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My complaint occurred at the carmel mt/penasquitos 24 hr fitness facility on 12/12/16 around 0845 AM. it happened while I was exercising at the 2nd floor of the facility, and with at least four other customers, a maintenance worker kept cleaning the overhead...
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offconsumerpissed
offconsumerpissed

Wow. You are pathetic.

I didn't like
  • Customer service
#971842
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They have been debiting a credit for 7 mths,I have contacted them,saying I never resigned back up,they said I walked in,mind you only 1 mth after I cancelled,and signed back up! Lie...They wouldn't credit me 345.00 or cancel,they said I had a year contract..Another...
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1.2
#965748
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I purchased 2 two year membership, because there is a gym very close to my home. Well, I wanted to upgrade to the Super sport, because it is closer to my work and less people when I get off work. Well, I was told there you just can't upgrade to Super sport. you have to...
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I didn't like
  • Pricing
#957053
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I was unaware I had to pay for an annual fee to join 24 hour fitness. If I knew I had to pay I would have not joined 24 hour fitness. It is only right for the company to disclose all charges to their customers. The customer service rep said the annual fee was to...
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Anonymous
Anonymous

To pay the rent and keep the lights on. Besides, did you honestly think you would pay a fee one-time fee and receive a lifetime membership? Try another club, they're everywher...

1.3
#917604
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