Brooklyn, New York
5 comments
Featured on Instagram Not resolved

I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions.The facility is poorly maintained and has since declined since its takeover by 24 hour Fitness.

The club was formerly Bally's. Some of the gym equipment has been out of service for several months. Pins are missing, dumbells and weights are strewn over the gym floor leading to potentially tripping hazards. Bathrooms have been out of service especially the women's bathroom.

There are 3 women bathroom stalls out of the entire facility, we were left with the use of just one bathroom for 6 weeks. There are a lack of shower curtains with no respect of privacy. Toilet tissue and soap dispensers are not refilled for days. Excrement and urine cover the toilet bowls and floors and are unhygienic.

Clogged shower drains, broken water fountain in the cardio room, missing bench in the women's locker room for months, hazardous steps. I slipped down the flight of steps on a rainy day.

The steps are metal and have no rubber grip.

Review about: 24 Hour Fitness.

I didn't like: Company does not care to address consumer complaints.

Review #897331 is a subjective opinion of a user.

1.2
Cleanliness
Billing Practices
Website
Diversity of Products or Services
Price Affordability
Additional Fees
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Equipment Quality
Location
Customer service
Reason of Review / Monetary Loss Complaints were never addressed / Not specified
Preferred solution Let the company propose a solution

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Anonymous
Brooklyn, New York, United States #1269852

Contact Member Services

800.432.6348

Good luck with them, I had called them several times and the situation has never been addressed nor alleviated.Although, it would depend on the location of the 24 hour fitness clubs.

I have friends that live in different boroughs and was told that the 24 hour fitness clubs are phenomenol.

THe Bensonhurst location is the stepchild.

Thanks for your advice Miss Betsy, its a great idea.I will call 311.

Anonymous
Brooklyn, New York, United States #1268921

Im currently a new member and i too have noticed how terrifying their maintanance is. Do you have information for their corporate office you can share?

Miss Betsy
to Anonymous #1268930

Call the NYC Health Department or simply dial 311.

Anonymous
Brooklyn, New York, United States #1210180

Nothing has been resolved at all. I am starting to feel that 24 hour Fitness does not care about their reputation.

Miss Betsy
to Anonymous #1268931

Call the NYC Health Department or simply dial 311.

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