8 of 163 24 Hour Fitness reviews

I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions.The facility is poorly maintained and has since declined since its takeover by 24 hour Fitness.

The club was formerly Bally's. Some of the gym equipment has been out of service for several months. Pins are missing, dumbells and weights are strewn over the gym floor leading to potentially tripping hazards. Bathrooms have been out of service especially the women's bathroom.

There are 3 women bathroom stalls out of the entire facility, we were left with the use of just one bathroom for 6 weeks. There are a lack of shower curtains with no respect of privacy. Toilet tissue and soap dispensers are not refilled for days. Excrement and urine cover the toilet bowls and floors and are unhygienic.

Clogged shower drains, broken water fountain in the cardio room, missing bench in the women's locker room for months, hazardous steps. I slipped down the flight of steps on a rainy day.

The steps are metal and have no rubber grip.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Company does not care to address consumer complaints

Reason of review:
Complaints were never addressed
Preferred solution:
Let the company propose a solution
Product or service
24 Hour Fitness
Review category
Fitness Centers
review #897331 by

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8 of 163 24 Hour Fitness reviews
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Sep 09 #1210180 Brooklyn, New York, United States

Nothing has been resolved at all. I am starting to feel that 24 hour Fitness does not care about their reputation.

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