Product: 24 Hour Fitness Customer Care Clear all filters (11 of 11 reviews match)
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When I called 24 Hour Fitness main office to cancel my membership, I was told that it was already canceled. With no notice from 24 Hour Fitness, either by phone , mail or email. I did contact 24 Hour Fitness on two occasions to find out what their privacy policy is...
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1.0
Product
24 Hour Fitness Customer Care
I didn't like
  • Management
  • Disgusting thugs run the place
#1067684
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My complaint occurred at the carmel mt/penasquitos 24 hr fitness facility on 12/12/16 around 0845 AM.it happened while I was exercising at the 2nd floor of the facility, and with at least four other customers, a maintenance worker kept cleaning the overhead ventilation...
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offconsumerpissed
off***sumer***ed

Wow. You are pathetic.

Product
24 Hour Fitness Customer Care
I didn't like
  • Customer service
#971842
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They have been debiting a credit for 7 mths,I have contacted them,saying I never resigned back up,they said I walked in,mind you only 1 mth after I cancelled,and signed back up!Lie...They wouldn't credit me 345.00 or cancel,they said I had a year contract..Another lie....
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1.2
Product
24 Hour Fitness Customer Care
#965748
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24 Hour Fitness Customer Care Review

I am coming to sign up and 1 of the dude said I have to wait 5 mins for some1 else to do it but it been half an hour and nobody here to help me signing up.
Product
24 Hour Fitness Customer Care
#916328
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I have had several satisfactory visits to the Greenacres, FL gym. Today everyone in the gym was victim of the hideous musical choice of two preening *** who set up speakers that loudly blared while they took selfies and ogled themselves in the mirror. Apparently,...
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Greenacres, Florida
Product
24 Hour Fitness Customer Care
#908192
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4/12/16 1am....Male cleaning crew at 24 hr Santa Monica, on Ocean, strolls in women's locker room whenever they want.A member was taking a shower at the time and never did they check to see if women were in. I complained to the front desk and 2 of the employees said...
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2.0
Product
24 Hour Fitness Customer Care
I liked
  • I like the gym
I didn't like
  • No management no customer service members are worthless to staff
#828855
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Went to the gym at chula vista, ca on 3rd ave at 11:15a on 5/24. Crappy gym. All bs. Last time came, staff busy chit chatting and made me check in twice because of their mistake. This time invited a friend and they said they got to be local to use the trial pass. ...
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Product
24 Hour Fitness Customer Care
#489964
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Due to lack of care after my locker was broken into on Wed 18, 2013 by the manager and corporate I have decided I am no longer continuing my membership at 24 hr fitness. I have been a long term member of that gym for over four years and the membership didn’t offer...
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Product
24 Hour Fitness Customer Care
#448393
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I called the 24 hour customer service on January 14 and spoke with Antoinette to pay my dues and inquire about an upgrade. The woman said there was a promotion going on and that I would receive a coupon in the mail. I asked her if all of the information she told me was...
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andream24
andream24

We are very sorry to hear about your frustrating experience. If you could email us your contact information along with the rate information discussed, we would be happy to ass...

Product
24 Hour Fitness Customer Care
#379806
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Been on hold for 40 minutes trying to cancel my membership. This is the third attempt. I'm moving to a place that doesn't have any of their gyms. They make it ridiculously impossible to cancel your gym membership. It shouldn't be this hard to cancel. Do NOT join...
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Anonymous
Anonymous

We had the same problem with 24 hour. We had to go to the manager to cancel. He said he couldn't help us. We had to call the cooperate office in California who never called ba...

Anonymous
SK

The club has no ethics. I cancelled my membership at the club. The person working there asked if I would like to "freeze" it and check back in 3 months. I reluctantly agree...

Product
24 Hour Fitness Customer Care
#371945
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