I've been a 24 hour fitness (in Hillcrest, San Diego)member for almost 6 years now.When I rejoined the gym and prepaid for 3 years in Jan 2007, I was offered a deal to received 5 free training sessions.
But the trainers were not availble because they got clients who paid for the training. I did finally got an appointment with and trainer Dan, and was told he cancelled the session when I showed up. I was told later I no longer got the free training because it had passed the time frame to receive free training sessions.My second complaint is the Hillcrest gym fails to maintain their equipment. It takes more than a month to fix a broken cardio machine and their reason is they are waiting for parts.
The gym is over crowded and the men's locker room is sometimes unsanitary. Recently, one trainer in particular, John Miller, has been verbally aggressive and made physically threatening gesture by yelling within couple inches to my face, because! I protested that he occupies more than a workout machine for his client at the same time.
I'm consider pursuing a law suit for harassment by the trainer.