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1.7
Updated by user Dec 18, 2017

Update: This 24 fitness center located on Automall drive in Fremont, never kept promise. Here's history.

Early Oct : purchased personal training session, paid $299.99. Sales woman said it is flexible that each session can be divided into 30 min session instead of 1 hour to accommodate my daily schedule for work and life Second week of Oct, I got a call from personal trainer, so I asked to have 30 min session and he said "no that's not true. you need to coma and talk to office manaer" I visited in person, left a note asking call back. Never gotten any call back from manager "Michael" Early Nov, I visited again asking refund after I cancelled my membership via Costco.

They refused to do so. Third week of Nov(Nov 21), I got a call from a guy named "Derek" and talked about all of this and he said he would make sure his manager "Michael" would give me a call to solve the issue. I never gotten call again. It is Dec 18, they don't even care to follow up!!!

I'm so pissed off. What the heck is going on?

Original review posted by user Nov 16, 2017

I purchased personal training session a few weeks ago on the first day of gym but decided to cancel membership due to rash I got after first use of gym swimming pool. It was very dirty, some black things were floating while I was walking in the pool.

I don't want to take further risk hence cancelled membership. Therefore it doesn't make sense to have personal training session. I asked refund, general manager(he said) Ryan kept telling me cancellation policy had to be requested in 5 days. What?

I didn't hear about that. Young sales lady who sold me personal training session didn't explain about that at all. That Ryan guy told me same was emailed. I didn't even bother to open email from that facility because why would I need to when I have hard copy of receipt of my payment.

So, I used that place only one time. Then developed rash so cancelled membership(really thanks to Costco only, not 24 fitness) Now I want to get my money back for the personal training session which I didn't even start. They kept refusing to give my money back! I am not sure if they are incentivized to do so or just makes them look better.

I thought corporation like this would clearly have a good business model with their customers, obviously I was wrong. I am blown away by how terrible 24 Hour Fitness is.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $300.

Preferred solution: Full refund.

24 Hour Fitness Cons: Careless management, Exchange refund and cancellation policy, Filthy facility.

Location: 4500 Auto Mall Pkwy, Fremont, CA 94538, USA

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