24 Hour Fitness

Hello my name is David Longoria (MBR0246****) 562-313-**** I am writing this email to gain some clarity on your retail policy and its register schedule. Ive been a member for a few years and try to use my membership as much as possible, every time after my workout I buy a LEAN BODY protein shake. I have bought one every time after my workout since the time they only used to cost $2.50. They now are $7 but I dont care I still buy them. Now, sometimes I work out at night and I understand there is a nightly shift change at the register where the retail store is CLOSED for a time period. I am not writing to complain about the fact that it is CLOSED but because the first time I learned of this shift change was about a month ago where I walked up to the register at your LAKEWOOD CA location with my protein shake at around 10:50pm and MORGAN, Im not sure that his name because he never wears a name badge, let me know the register was closed. I asked what time the register closes he said he didnt know. And seemed very dismissive as to my concerns. Frustrated I left with no protein. A few weeks later Im working out at night again, and Im rushing to the retail store after my workout because I dont want to miss my OPPORTUNITY of BUYING an expensive overly priced protein shake. As I approach the fridge I notice its MORGAN at the register again! This time it is 10:30pm and he begins counting his register as Im walking up, tells me the same thing register is closed and this time he simply walks away from me and goes to a back room. Defeated again I feel helpless and now undervalued just looking for an explanation. LAST NIGHT 09/12/23 I visit the same LAKEWOOD CA location at night and now I have PTSD every time I start my workouts rather late because I dont know if Ill be able to grab a protein shake afterwards. Well I finish my work out, rush to the retail shop as Im headed to the fridge I notice its MORGAN again at the helm. I walk up to the register at 10:16pm. Where he opens his register and BEGINS COUNTING to CLOSE his register! Not looking at me, he tells me register is closed. I begin to try to find out now WHAT TIME exactly is this register ever open. He says it could close at any time. I was shocked at that answer because it seems a little unspecific for a large company, which would have this written somewhere at least. I begin to see if maybe he can see where Im coming from as a former trainer myself I asked him if he realizes how important nutrition after a workout is he says he does. Then I asked him if there was a way he could help me in this situation since Im not trying to shoplift but rather spend money and I even tried to plan around MORGANS schedule by finishing my workout a little early to make the cutoff period. He said theres nothing he can do, without looking at me and just continued counting. The coworker next to him started to laugh which made me feel frustrated. 10:16pm and he was closing already i then asked what time the register would open back up he said 11:00pm! Thats almost an hour having to wait I told him and he said just go to the gas station and get something there if your nutrition is so important to you the coworker laughed at that as well but it seemed like even HE was surprised at MORGANs response to my question. For the record I WOULD go to the gas station for protein but they dont have the quality products you guys offer. In an age where people are just taking things off the shelves without paying and facing no repercussions, I felt like I was being treated WORSE. Im trying to BUY! I almost felt like just leaving the money there and taking my shake but I know thats not the right way. I went home last night very saddened because of the experience overall. As a member I dont expect to be treated superior to other just wanna be treated like a member. I felt like my business was NOT wanted. The purpose of my email is not to complain but rather find out the ACTUAL schedule for the register at night and what time it is set to close SO THAT I CAN PLAN AROUND THAT TIME. I dont care if it closes for 3 HOURS a day I CAN PLAN AROUND A CONSISTENT SCHEDULE. At the moment I feel like I am at the mercy of MORGAN and however he is feeling that day as currently it seems like it is his call whether he wants to refuse service to me or not. And I didnt sign up for 24MORGANfitness. I signed up for 24hour fitness. Fitness 24HOURS of the day. I hope to hear back from whoever this might concern, soon and thank you for your time.