24 Hour Fitness
24 Hour Fitness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
24 Hour Fitness has a 1.7 star rating from 151 reviews and 15% of users would likely recommend. 24 Hour Fitness reviews show widespread customer dissatisfaction with membership experience and service.
Key Takeaways for Future Customers
- Expect inconsistent club conditions and location quality.
- Be prepared to challenge billing and auto-renew charges if needed.
- Document interactions when requesting refunds or canceling membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and denied refund requests.
- Poor customer service response times and unhelpful staff.
- Recurring reports of dirty facilities, broken equipment, and access problems.
Positive Feedback
Some members praise convenient locations and individual club staff who provided friendly service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
24 Hour Fitness has a 1.7 star rating from 151 reviews and 15% of users would likely recommend. 24 Hour Fitness reviews show widespread customer dissatisfaction with membership experience and service.
Key Takeaways for Future Customers
- Expect inconsistent club conditions and location quality.
- Be prepared to challenge billing and auto-renew charges if needed.
- Document interactions when requesting refunds or canceling membership.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and denied refund requests.
- Poor customer service response times and unhelpful staff.
- Recurring reports of dirty facilities, broken equipment, and access problems.
Positive Feedback
Some members praise convenient locations and individual club staff who provided friendly service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Juliet, Tennessee
Tearabill company
They wouldn't let me cancel then
Kept charging my account. Theyre terrible service kept me on hold for like 10 mins
User's recommendation: Never *** use
San Francisco, California
Cancelar mi miembresia
*** en el gym, en el sauna, y una persona me robó mi toalla. La reporto para que vean las cámaras y me dice el trabajador que no tiene acceso a las cámaras y que la manguera llega hasta el martes.
No me ofrecieron ni una toalla para poder secarme. Por esa razón, quiero cancelar mi membresía.
- Nada
- Los empleados son poco profesionales y no dan arternativas
Preferred solution: Que busquen al responsable.. y que lo expulsen del gym
User's recommendation: Nooo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upland, California
My phone app
It able to get through and still have the problem.
My problem was not resolved. I was referred to the tech desk.
I need to change my sign on in Yahoo, but am unable to because I do not have Yahoo. I have Gmail.
- Close to home
Preferred solution: Issue resolved
Los Angeles, California
Complaint
- - Facilities labeled Super Sport lack basketball and handball courts.
- - A redesigned location has no courts but still carries the Super Sport label.
Many of the facilities in my area have elected to give up the basketball courts and handball courts. But yet they categorize themselves as Super Sports facilities.
Shouldn't these facilities be downgraded to all sport facilities.
I have an all sport membership where I should be able to visit any all sport. I tried to visit one that had been redesigned without the basketball courts and handball courts yet still label themselves as a Super Sport.
Preferred solution: Change their titles back to all sport
Victorville, California
The service is terrible the management of 24hours Fitnes in ***, *** ***, *** branch
I was harassed two times by the manager in 24hours fitness on Colorado by a manager his name *** or *** he freeze my account. I would like somebody to hear my story.
User's recommendation: 626808****
Prosper, Texas
Refund
I was told as a Combat Vet if I paid for a year I could at anytime opt out of my contract, when I talked with the person that handle the account, she denied saying that to me and that I woulkdn't be gatting a refund, so I'm pissed
User's recommendation: Let people move and give them s prorated return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Covina, California
For a reply
- - Customer reports unhelpful, sarcastic staff at Carlsbad office when seeking membership due date after cash renewal; requests status confirmation.
I am glad that they helped me resolve my problem.
Dear 24 Hour Fitness Customer Service Team,
I am writing to formally express my concern regarding an interaction I had earlier today, March 17, 2026, at approximately 1:20 PM with a staff member at your Carlsbad corporate office.
During this visit, I was attempting to confirm the due date of my membership after having paid in cash to renew it. Unfortunately, the representative I spoke with was unwilling to provide me with this basic information.
In addition, I found her behavior to be dismissive and unprofessional, as she responded in a sarcastic manner and made the interaction unnecessarily difficult.
As a paying member, I expect clear communication and respectful treatment when seeking assistance with my account. Not being informed of my membership due date after payment is concerning, and the tone of the interaction only added to my frustration.
I would appreciate it if you could look into this matter and ensure that staff members are providing courteous and helpful service to customers.
I would also like confirmation of my current membership status and due date at your earliest convenience.
Thank you for your attention to this issue. I look forward to your response.
Sincerely,
Steve Crump
Los Angeles, California
Membership
Nothing to say
I was not able to speak to a live person. I have emailed 3 times and no response yet. I am very disappointed in the customer service department.
Los Angeles, California
Club did not open at 5.00am
Club is supposed to open at 5.00am. The last 2 Wednesday , no one has showed up!!! Forty plus people showed up by 5.00am to no avail.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Manager unprofessionalism
- - Gus Esquivel spoke rudely to me.
- - He told me to leave and froze my account.
- - I clocked in not even 20 seconds ago and briefly stepped out.
Manager by the name of "gus esquivel" rudely spoke to me...and when i challenged his professionalism and told him i would report it. He said i had to leave and then froze my account!
If he looked in the system he would had seen i clocked in not even 20 seconds ago. A member cant step out the door to the right of the entrance for 20 seconds to sync his headphones and walk right back in? He could had looked at the camera or better yet just speak to people with respect, dont yell at them and command like you scolding a child, thats disrespectful especially to a military vet and especially if you were wrong. The video would clearly show i checked in manually.
Had he not chose to handle it by humuliating me, he would had seen i was good to go. When it was brought to his attention instead of descalate and adjust his his tone to speaking to a valued member we would be fine, but he chose to act like he worked for ice and not 24 hour fitness .
- Slauson location is ghetto and broken equipment
Preferred solution: Apology and unfreeze the retalitory freeze placed on my account because i said i would report gus esquivel unprofessional behavior.
User's recommendation: Avoid slauson 24 hour fitness at all costs
Long Beach, California
REQUEST TO BE PAYING RECOVERY SERVICES FOR THE YEAR
MATTER ABOUT ONE TIME PAYMENT INSTEAD OF MONTHLY $9.99
PLEASE CALL. 11.21.2025 THURSDAY
REQUEST to put more pulling up///on my elbows machines
Preferred solution: Choice's on payment's ... Yearly
User's recommendation: Phone number to work for calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dana Point, California
I Just wanted to say thank you. My experience & my visit at the 24Hrs SS Laguna Niguel. The staff was very friendly. Kudos to their leader GM Julian.
Just wanted to share my 1st visit experience at 24hrs SS Laguna Niguel. You are greeted with welcome, a smile from one of the team member. Kudos to their team leader GM Julian.
User's recommendation: Just keep the gym clean
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuest pass
- - There is a fee for guest passes and no free trial.
- - There is no customer service line.
- - Service is described as awful and negligent.
No customer service at all. Awful 10/10 would not recommend
No guest pass available without fee payment, no free trial available, no customer service line available. Awful service all around.
Negligent, mindless service.
I've been paying this membership for years but in multiple states in this country and couldn't bring my mom for a couple of days without paying a fee. I think that's absurd; wasn't able to contact any customer service representative.
Preferred solution: A free guest pass for my mom or a free trial
User's recommendation: Do not sign up for this gym
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, California
Get refund
- - Parking was hard to find; a renewal charge of 275.88 and 16.00 appeared on my credit card, and I want a refund and cancellation.
I regret ever stepping into that filthy place
I just saw on my credit card statement dated 11-01-25 a renewal fee of $275.88 and an additional charge of $16.00, for which I don't know.
I am requesting a refund and cancellation of membership. But when I called about this matter at 9 am, the sales manager said he would call me back. He never did. So I went in and was told I have to speak to GM Ashley Shaffer. She was informed I was there and why I was there; she never came out to speak with me. After standing there in the lobby for 15 minutes, I went into her office. She yelled at me and threw me out. She eventually came out and threw me out of the club. I asked for the corporate phone number and was given a wrong number.
The charges on my credit card statement are a renewal fee of $275.88 and an additional charge of $16.00, for which I don't know.
I am requesting a refund and cancellation of membership, please. As you can see, I never returned to your gym.
I do not wish this issue to become adversarial. Please review my attendance and grant me my refund, as this is causing me mental anguish and pain and suffering.
Preferred solution: Full refund
User's recommendation: Run away as fast as you can! They are a nightmare.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
No refund after cancellation
- - The club near my home shut down.
- - Pool access occurred after the sauna; the trainer no-showed.
- - Paid in advance; Platinum canceled with no refund; $272.
I wanted to write to Mr. Karl Sanft (President & CEO) Then I thought I should give my Money of $272 to them who don't have anything to eat, they only can survive LIKE THIS (by stealing, cheating) & give it to 24 Hrs Fitness' Admin & their Manager like Brittany Camilo (Spring branch.
mgr.,Spring, Tx)>People like this never stop bagging, if they come back & ASK FOR MONEY ! My advice to others are JOIN THE CLUB WHERE THEY DONT STEAL YR.
MONEY BUT GIVE U SRVC. & HELP WHEN YOU NEED.
The first inconvenience was you shut down the club close to my house. Second, you let other members go into the swimming pool right after using the sauna. The third inconvenience was you scheduled training and the trainer no-showed twice. Then you took all the payment in advance and canceled my membership.
Of course, upon my request, you canceled my membership but there was no refund after you promised. The Spring location club member, Ms. Brittany, lacked email responses after leaving several messages, but there was no response whatsoever. Mr.
James, Mr. Singh, and Ms. Cheryl left messages with them at the Spring club, but there was no response. It seems like the manager, Brittany, made me pay the full amount for a Platinum membership and then, within a week, after promising that I would get a refund, no refund was received; instead, my membership has been canceled.
There is no access now, and they swallowed my money of $272 in total.
Who should I reach? There is no customer service, and I don't know who to talk to.
- Having swimming pool
- Low maintenance & lack of keeping eye on members making it dirty
User's recommendation: Just make sure whoever is promising you for anything you either record or have them signed in writing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fullerton, California
Cancel recurring charges to my credit card
I dont have a membership at 24hr fitness so I dont have any membership number but I am getting a recurring charges to my American Express account ending 11007 which need to be cancelled.
Preferred solution: Stop the recurring charges
About
24 Hour Fitness Worldwide is the largest privately owned and operated fitness center chain in the world. The company began as a one-club operation in 1983 by Mark S. Mastrov. At the present time, the company operates almost 400 24 hour locations all over the world.
24 Hour Fitness also offers a wide range of nutritional products. Payment may be made by the month or prepayment of the entire dues up front. Couples as well as families are eligible for discounted memberships. Online membership services give all the clients the ability to order a replacement membership card, contact the preferred club via email, as well as update personal information anytime.
24 Hour Fitness is ranked 71 out of 707 in Fitness Centers category
USA
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Saying someone acted like they work for ICE because you are angry is disrespectful to everyone who has actually had to deal with ICE. You weren't afraid for your life or the lives of those around you. Shame on you for minimizing what people in this country are going through.