Most helpful review
New Reviewer
Several months ago when my wife was having health issues and I called 24 hour fitness to have her membership cancelled. The customer service rep talked me into letting them freeze the account in case my wife got better and wanted to go back. It would be frozen for...
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8 comments
#1806217

A lot of the staff at various 24 Hour Fitness locations I have been to do not seem very friendly or helpful, so this is not surprising.

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ID
#826363 Review #826363 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
24 Hour Fitness Membership
Reason of review
Pricing issue
New Reviewer

Membership

Hi i am from Bulgaria i was in San Bernardino before two months and i made a membership that i used for 2 month and i stop it. But now on my banking i saw that the gym is still charging me ??? The adress of the gym that i made the membership is 897 East Harriman Place, San Bernardino, CA 92408, ones i paid 69.99$ second mount i was charged 29.99$ i the girl told me that she canceled the membership but I was charged 49.99$ I explained the situation the membership was canceled but no refund!!! So I paid 150$ for two months!!!
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ID
#3700824 Review #3700824 is a subjective opinion of poster.
Location
Sofia, Sofia-Capital
New Reviewer

Membership

When I went in 24 hours gym I wanted to make a membership for two months and the girl from the gym told me that I can pay for two months and cancel the membership after the first and use the one that left.I did like this they charged me 69.99$ after that they changed me 29.99$ more.I canceled the membership after one month but when I went in my country in Europe I saw that i was charged 49.99$ more and the membership is not canceled.I explained the situation they canceled the membership but no refund for the last month charge.So basically i paid 150$ for two months !!!
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ID
#3700813 Review #3700813 is a subjective opinion of poster.
Location
Sofia, Sofia-Capital
Loss
$80
Preferred solution
Full refund
New Reviewer

Get in touch with HR

Theres not a single way to get a hold of someone over the phone. Ive never seen such a large corporate business not even have an option to get in touch with a representative.
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ID
#3699815 Review #3699815 is a subjective opinion of poster.
Location
Sacramento, California
Cons
  • Unprofessional staff
  • Felt cheated
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Annual fee

Its 2 in the afternoon and the customer service line is closed. And there are no hours of operation available to view.
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ID
#3699547 Review #3699547 is a subjective opinion of poster.
Pros
  • Big club
Cons
  • Not enough machines
  • Broken equipment
Loss
$50
Preferred solution
Full refund

Unauthorized charge

I wanted to talk to a real person ! I have not signed for this ! cancel this membership ASAP! You are not authorized for payment through my account !
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ID
#3650029 Review #3650029 is a subjective opinion of poster.
Location
The Bronx, New York
The womens restroom/locker room at the Broadway Street, Redwood City is absolutely disgusting. It is always dirty, doors on the toilet stalls are broken. I hope each time I go there it is better but it hasnt improved in weeks. I have reported the disgusting area to the...
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ID
#3648617 Review #3648617 is a subjective opinion of poster.
Location
Redwood City, California
New Reviewer

“Wrongful “termination” every month

I am a Silver and Fit member through Kaiser. I keep getting "terminated" status every month and ppl say it will "be fixed" snd it isn't Cdll me uRGENT
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ID
#3640242 Review #3640242 is a subjective opinion of poster.
Location
Hayward, California
Preferred solution
Let the company propose a solution

Customer service

Very unfriendly front desk The girl at the front desk was very unfriendly arguments I recommend finding another gem to join It took them 2 months to figure out my billing who I was every time I walk in the same Problem signing in I have to explain myself before my workout About the building every single time they couldn't take care cause they had to get hold of a district manager Well when I signed up paid my money they didn't have to get ahold of district manager

User's recommendation: Don't join.

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ID
#3634410 Review #3634410 is a subjective opinion of poster.
Location
Escondido, California
New Reviewer

Membership cancellation

Been trying to cancel my membership for over a month now because I no longer live anywhere near a club and they make it damn near impossible

User's recommendation: Don’t.

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ID
#3631938 Review #3631938 is a subjective opinion of poster.
Location
Falls Church, Virginia
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dirty gym, horrible

24 Hour Fitness - Dirty gym, horrible
24 Hour Fitness - Dirty gym, horrible
24 Hour Fitness - Dirty gym, horrible
24 Hour Fitness - Dirty gym, horrible
24 Hour Fitness - Dirty gym, horrible
24 Hour Fitness - Dirty gym, horrible
They never clean this gym, is horrible, unhealthy. 3 ladys employees from 24 hours fitness just talking and laughing in the lobby doing nothing, one of them told me that since January nobody have been cleaned the gym because the manager didn't hire anyone to clean, really?, this is so unhealthy, specially after covid19.

User's recommendation: Unhealthy, dirty everything.

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ID
#3629224 Review #3629224 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Location
Cons
  • Dirty everything
  • Dirty machines
  • Dirty floors
Preferred solution
Just clean the gym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Broken AC at 24 hour fitness at Spring,TX 77389

Air conditioner upstairs where all the equipment located ( running, elliptical machines , weights) has not been working for more than a week. Its 100F outside. Feels like sauna. Impossible to do cardio at this location. Please fix the AC as soon as possible. 24 hours 1000 Lake Plaza Dr Spring, TX 77389 Thank you, Julia Vivchak Jvivchak@***.com

User's recommendation: Please fix AC as soon as possible.

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ID
#3623740 Review #3623740 is a subjective opinion of poster.
Location
Spring, Texas
Preferred solution
Fix AC
During the pandemic you guys were still charging customers; I was told there was nothing you guys could do about that and I would be credited free months for the payments I made in which I couldn't attend. Then I was continuously charged months where it was appointment...
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ID
#3615535 Review #3615535 is a subjective opinion of poster.
Location
Reseda, California
New Reviewer

Refund

I was taking personal training class before Covid-19 and then they closed bcuz of Covid and they keep talking money from my account I been try to speak with someone and I dont get any answer yet it been more than one year

User's recommendation: If you closed don’t take people money.

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ID
#3604975 Review #3604975 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Good locations
Cons
  • Not good service
Loss
$600
Preferred solution
Full refund
New Reviewer
I need someone from corporate to contact me regarding an incident that happened on may 13th with an employee name Suhaila Hitting me with her car. I spoke to Tony the GM and explained that after she hit me I brought it to her attention and she was very nonchalant about...
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1 comment
#2183594

Why are you speaking to her employer and not the police? She was off the clock. This doesn’t involve her employer at all.

ID
#3584606 Review #3584606 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Apology
New Reviewer

Apparently the staff is very rude when you check in

I pay for my membership up front but there seems to be a problem with seeing a service member each time I check in it's getting a little ridiculous that I have to speak with the general manager to solve this problem be careful with this club

User's recommendation: Be careful with this club.

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ID
#3539811 Review #3539811 is a subjective opinion of poster.
Location
Escondido, California
Preferred solution
Tired of being harassed when I check in

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