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24 Hour Fitness Santa Rosa TREATS THEIR SENIORS & DISABLED DISGRACEFULLY. The problem is systemic up through at least 3 levels of management with 24 Hour Fitness. The last three General Managers have promised to replace the old, tired cardio equipment that are used by...
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2.3
#1064259
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This location is nice but their equipment failure is really starting to get on my nerves. Their StairMasters and treadmills are always out of service. Five StairMasters are out of service....is that a joke? These are the highest in demand machines too, so they should...
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#1057304
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I will update my review later if management actually does something about it. But, at this time, this gym is non-existent to me. I've been working out at 24 hour fitness for 10 years now and never had a problem with another member up until I started working out at this...
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3.9
I liked
  • Close to my house
  • Great locations
  • I like the gym
I didn't like
  • Management
  • Company does not care to address consumer complaints
  • Judgmental customers
#1055208
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I called to cancel my membership and they said you can only do it thru a general manager. Have been calling like 7 times and the manager is either at lunch or not available. Lastly what they said is that I have to go in person. to cancel. When I asked about what time...
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#1036559
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Tried to get out of my membership after the 1 year contract expired (never told me when I tried to cancel months prior that I can pay my way out at 50% the remaining monthly dues). Nobody there would help me nor did they know when someone who could help me would be...
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2.3
#1023852
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Aggressive physically threatening behavior by staff condoned by corporate management. Portland OR. Witnessed staff making horrible racial slurs directed to paying members quietly using machines. When I complained to "management" they too began hassling me as well....
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I didn't like
  • Disgusting thugs run the place
#1021010
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Monday feb 28, 2017 GLASS was found in the swimming pool 24 hour fitness at 11420 EAST FWY Jacinto city, Houston Texas 77028. The health Department was called (I called them ) and a report was written telling 24 hour fitness to drain the pool the Mgr SANDRA said three...
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Anonymous
Anonymous

I am really disappointment in 24 hour,if this is the way they treat people I will not longer do business with them......

1.0
I didn't like
  • Company does not care to address consumer complaints
#1017294
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1. The corporate office does not promote good customer service, they leave you to resolve your own issues WHEN they arrive because believe me they will. (They will tell you to WAIT 3 to 7! business days for a general manager to respond to your concerns) 2. The staff...
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4.0
I liked
  • Distaistful
I didn't like
  • Exchange refund and cancellation policy
  • Unresponsive customer service
  • Cleanliness
#1009402
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Cancelled my membership at a physical location in San Marcos, CA. Since my credit card changed and I opted for online statements (and didn't look closely at them....my bad) I didn't notice that 24 Hour Fitness continued to charge my account for three years, until I...
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Anonymous
Anonymous

Forreal, they said they froze my account for college (a supposedly good one time offer) and then they still charged me.

1.0
#1006274
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24 Hour Fitness Gym Facility Review

Fort Worth Texas on Overton Ridge " the 24 Hour Fitness wet area is And Has Been Broke down over a month ! Steam and Worlpool " totally out of service ! Why is it taking so long to fix ? Mike Fullington At " mefullington@yahoo.com
3.8
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#998315
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