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Not that it matters to anyone, but is it time to quit memberships at 24hr fitness? This Lakewood club is broken beyond belief. So many machines are broken. The place is filthy .. The bathrooms are torn apart and dirty and who knows if the pool and sauna area are being...
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1.8
#1166202
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My 17 year old was added to my account and we were told that we could freeze the account when she went to college and reactivate it when she was home. They started billing us without any notification after 6 months of deactivation. Never did they tell us that this...
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1.9
I didn't like
  • Concealed billing practices
  • Cold hearted manager response
  • Management
#1157614
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Update: This 24 fitness center located on Automall drive in Fremont, never kept promise. Here's history. Early Oct : purchased personal training session, paid $299.99. Sales woman said it is flexible that each session can be divided into 30 min session instead of 1...
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1.3
I didn't like
  • Sales agent told a lie just to sell the product or program
  • Do not care about customers request
  • No call back after phone discussion
#1151102
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I was a member but after sever obdominal Surgery was unable to attend the gym this was back in 2015. I called to cancel membership and was told that I could freeze for only 10 a month which I did thinking my Health would prove but did not. In 2016 I realize home much...
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1.5
I liked
  • I like the gym
I didn't like
  • Company does not care to address consumer complaints
#1146794
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I purchased personal training session a few weeks ago on the first day of gym but decided to cancel membership due to rash I got after first use of gym swimming pool. It was very dirty, some black things were floating while I was walking in the pool. I don't want to...
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1.6
I didn't like
  • Careless management
  • Exchange refund and cancellation policy
  • Filthy facility
#1132365
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Signed up for a membership online, followed the directions to go in to get my membership card, attempted 6 times to get this done and every time I went in during there business hours no one was available to help me (we all have lives too). I went to ask for a refund...
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#1126792
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In February, 2017 an aggressive male was taking pictures of me. I told him he could not take pictures of me without my consent. He refused to stop. We had a very heated argument and my water bottle touched him. He claimed that was assault. The staff of 24 hr Fitness,...
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1.0
I didn't like
  • Disgusting thugs run the place
  • Management
#1067684
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24 Hour Fitness Santa Rosa TREATS THEIR SENIORS & DISABLED DISGRACEFULLY. The problem is systemic up through at least 3 levels of management with 24 Hour Fitness. The last three General Managers have promised to replace the old, tired cardio equipment that are used by...
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2.3
#1064259
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This location is nice but their equipment failure is really starting to get on my nerves. Their StairMasters and treadmills are always out of service. Five StairMasters are out of service....is that a joke? These are the highest in demand machines too, so they should...
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#1057304
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I will update my review later if management actually does something about it. But, at this time, this gym is non-existent to me. I've been working out at 24 hour fitness for 10 years now and never had a problem with another member up until I started working out at this...
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3.9
I liked
  • Close to my house
  • Weights are great
  • I like the gym
I didn't like
  • Customer service and policies
  • Management
  • Company does not care to address consumer complaints
#1055208
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