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1.0

Cancelled my membership at a physical location in San Marcos, CA. Since my credit card changed and I opted for online statements (and didn't look closely at them....my bad) I didn't notice that 24 Hour Fitness continued to charge my account for three years, until I finally audited my account.

My credit card had changed several times and they continued to charge me - so don't be fooled that an expired card will help you catch false charges. Finally, I called 24 Hour Fitness and talked to a supervisor on 10/19/2016 so said they would cancel the membership and refund me three months. I changed my credit card statements to paper statements and I looked at them today....24 Hour Fitness is still charging me! They are making it impossible to cancel my membership.

I just got off the phone with Andres from their Washington office and the best he can do is refund the few months. What kind of credible company makes you cancel three times for it to take and only offers a small refund as a 'gesture' of good faith.

I still don't know whether they have actually cancelled the membership because he said it takes 30 minutes to 24 Hours (ironic) to send out the confirmation email. I would run away from any 24 Hour Fitness in the future and hope you will too.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $1800.

Preferred solution: Let the company propose a solution.

Location: 641 S Rancho Santa Fe Rd, San Marcos, CA 92078, USA

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Forreal, they said they froze my account for college (a supposedly good one time offer) and then they still charged me.

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