I called the 24 hour customer service on January 14 and spoke with Antoinette to pay my dues and inquire about an upgrade. The woman said there was a promotion going on and that I would receive a coupon in the mail. I asked her if all of the information she told me was documented because it was a good upgrade price but I just had to wait for a physical coupon.
Fast forward to 2 weeks, I called and they said it wasn't in their system about what I said. They read me what was in the transcript and it confirmed what I said but they said there was no such coupon and gave me a much higher upgrade price. I was transferred to the supervisor who was even less helpful and she transferred me to another supervisor (Latoya Walters, employee number T2145) who could not assist me. I was on the phone for a total of one hour but it turns out the women that were "helping" me were from Jamaica so I asked to be transferred to a rep in America. Either they all have a disconnect with communicating or 24 hour fitness isn't in the business of taking care of their customers who have been with them a long time. The corporate rep said they weren't able to give me a lower rate than the advertised price because they did not have the discretion even though I had gone through so much frustration and inconvenience. They all jerked me around for an hour and didn't help at all! I am so pissed off at 24 hour fitness and don't think they should be able to get away with this kind of *** with their customers. I was given information they said was not correct but they didn't honor it either even though they agreed it wasn't fair.
I don't like 24 hour fitness anymore and am going to tell everyone to move to Bally's Fitness or anywhere else!
Review about: 24 Hour Fitness Customer Care.
Monetary Loss: $200.