Not resolved
1 comment

I called the 24 hour customer service on January 14 and spoke with Antoinette to pay my dues and inquire about an upgrade. The woman said there was a promotion going on and that I would receive a coupon in the mail. I asked her if all of the information she told me was documented because it was a good upgrade price but I just had to wait for a physical coupon.

Fast forward to 2 weeks, I called and they said it wasn't in their system about what I said. They read me what was in the transcript and it confirmed what I said but they said there was no such coupon and gave me a much higher upgrade price. I was transferred to the supervisor who was even less helpful and she transferred me to another supervisor (Latoya Walters, employee number T2145) who could not assist me. I was on the phone for a total of one hour but it turns out the women that were "helping" me were from Jamaica so I asked to be transferred to a rep in America. Either they all have a disconnect with communicating or 24 hour fitness isn't in the business of taking care of their customers who have been with them a long time. The corporate rep said they weren't able to give me a lower rate than the advertised price because they did not have the discretion even though I had gone through so much frustration and inconvenience. They all jerked me around for an hour and didn't help at all! I am so pissed off at 24 hour fitness and don't think they should be able to get away with this kind of *** with their customers. I was given information they said was not correct but they didn't honor it either even though they agreed it wasn't fair.

I don't like 24 hour fitness anymore and am going to tell everyone to move to Bally's Fitness or anywhere else!

Review about: 24 Hour Fitness Customer Care.

Monetary Loss: $200.

Had an Experience with 24 Hour Fitness?

Write a review


Terms of Service
Post Comment
Oceanside, California, United States #603816

We are very sorry to hear about your frustrating experience. If you could email us your contact information along with the rate information discussed, we would be happy to assist you further.

-Andrea M.

24 Hour Fitness Corporate

You May Also Like

Planet Fitness - Restrictions on Lifting and workouts Planet Fitness "Planet Fitness is a "Judgment Free Zone" and certain lifting exercises is not allowed in their facilities, i.e deadlifts, overhead presses, clean and jerks. Some facilities do not even allow..." Read more Planet Fitness - Unprofessional staff Planet Fitness "I have been a member of Planet Fitness for years and never had any issue with any staff until today, where I felt I was unfairly treated and discriminated. I..." Read more 24 HOUR FITNESS BENSONHURST CLUB IN BROOKLYN NY: ABHORRENT CONDITIONS 24 Hour Fitness "I have notified management several times as well as notifying the Corporate Office of the abhorrent conditions. The facility is poorly maintained and has since declined since its takeover..." Read more La Fitness - Frustrated La Fitness "WE have been members at the LA Fitness in Holmdel, NJ for many years. The past year this place has gone down hill in a big way, there are many..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more